Intermittent disconnects with modem logs (
Hello,
I have a CM1000 modem from Netgear. I keep getting intermittent outages (lasting under 5 minutes). Is this a modem issue or a line issue?
Location: Phoenix area.
My modem is f...
Forum Discussion
Hi BrooksBrother, your modem metrics are outside our preferred specifications. Are there any splitters or extra connections on the coax that connects the modem to the cable outlet? If so, remove the splitter and see if your signal improves. If there are no splitters, I suggest a service call. If you'd like our team to schedule a service call for you, email us at cox.help@cox.com. -Becky, Cox Support Forums Moderator
