If you are receiving that message from the app WiderMouthOpen is correct about node congestion. That would mean a network issue has been identified in your area that may be causing intermittent service interruptions. Our teams are currently working towards a resolution. The primary account holder can see outage alerts and updates through our Cox App from their smartphone or tablet anytime, anywhere.
jonathanj What is the fix for “node congestion”? How long does it take? Does it require permit approval from the city? Any info is appreciated to help me understand an issue that is impacting areas outside of New Orleans, too.
We're unable to provide the information you seek regarding node utilization and split status/planning.
That's not information made available to support teams like ours. If you are currently having any issues we are happy to investigate. Simply email your full name and complete address to email@example.com. This will allow us to check your modem signal levels.