Forum Discussion

POJV's avatar
POJV
New Contributor
7 years ago

Increased internet speeds for existing accounts broke communications between modem and router.

I received an email from Cox stating I had been upgraded all I needed to do is reset my Modem. I reset my modem and lost all connectivity to my router. Called Cox and they stated it appeared to be my...
POJV's avatar
POJV
New Contributor
7 years ago

Lisa I am direct conncted to the modem from this PC. Soemthing happened with the upgrade that is not allowing data to flow through to the router.. ( 2 different routers tried).

LatitiaS's avatar
LatitiaS
Moderator
7 years ago
Hi POJV,


Please send us an email with your name and address to cox.help@cox.com so that we may review the modem diagnostics. Be sure to include the URL. We look forward to hearing from you.


Latitia
Cox Support Forum Moderator