I'm tired of my service going out.

Cox won't reimburse you at all. I complained on here and magically our usage went up way past what it was supposed to and it never has in the 14 years we have had cox in this house. Nothings changed whatsoever but all of a sudden our usage is almost at its end. Yes I also need my internet for work and it constantly cuts out. Don't call and complain or they will do to you what they did to us. 14 years and have never gone over our data cap and I make one complaint and our data cap is now over the amount. Do like I am doing and screenshot every message you get from them or these cox moderators. Hell I asked 1 question yesterday and the tech support operator never answered my question and instead told me I need a new modem/router and a hat I had to buy from them.