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Untitled_Alan_P's avatar
Untitled_Alan_P
New Contributor
6 years ago

I'm the person who created my account and the only one who uses it - but I'm not the primary account holder?!

My service, which is supposed to be 50 mbps, has been getting ridiculously slow lately - downloads as low as 400 kbps - so I thought I'd take advantage of the "Upgrade My Modem" thing I keep getting ads for. Trying to access this, I get "Limited Access". Cox thinks I, who created the account four years ago, pays for it, and am the only one who ever uses it - am somehow *not* the primary account holder? What is this? Has my identity been stolen or something?

  • JonathanJ's avatar
    JonathanJ
    Former Moderator
    6 years ago
    @Untitled Alan Parsons Project


    I apologize for any inconvenience this has caused and like to investigate. Please email us at cox.help@cox.com your full name and address also include this thread.

    Jonathan J
    Cox Social Media Support Specialist