I didn't have a beef about data usage...until now
In the past, like others here, I've voiced concerns about the wheres and hows of abnormal spikes in our residential data consumption. Our network is tight and secure. We aren't gamers, don't run servers or transfer to or from cloud services. We do rely on internet for daily web browsing and HD streaming. I can't begin to count how many times I've re-visited Cox' consumption calculator tool to input exaggerated potential usage to try to determine worst case scenarios that might bring up close to our allotted cap.
Our local area is experiencing a cold snap. Not chilly, or brisk or unseasonably nippy but cold, as in below zero all night long. A tech had come by a week ago to troubleshoot severe pixelation and sound distortion on live TV as well as DVRs. I asked whether the outside climate could be a contributing factor, to which he speculated that it might, but both of us doubted that Cox could have foreseen temps like this and their possible effect on services, much less be expected to provide insulation for outdoor cable boxes. I won't belabor that fine point here.
The pixelation and sound distortion came back yesterday afternoon with increased frequency so I called and arranged for a tech to come by late this afternoon. In addition to the issues with TV our internet froze up to the point that when it *was* up and running, our typical 300/30 Ultimate tier couldn't quite make it to download more than .1Mbps! (that's POINT one, not one-point)---Unacceptable, as most would agree.
But here's the truly puzzling part: as a matter of daily routine I take a look at the past days' data usage but despite the loss of internet connectivity for most all of yesterday, the data usage tool displayed a figure as if we'd experienced no issues at all with internet.
