Forum Discussion

Steves_rental's avatar
Steves_rental
New Contributor
3 years ago

I can't cancel my service.

My rental house is in Arizona. I'm trying to cancel my service, but Cox won't let me. My service was started by a management company that no longer exists. They tell me that I need my PIN number, or answer a security question. I don't know the answer to either.  The only way to cancel my service is to fly to Arizona, and go to a Cox center, which is not feasible.  I have stopped autopay, and they still want me to prove that I am who I say I am.  HELP!!

  • MariaL's avatar
    MariaL
    Moderator
    3 years ago
    Hi Steves rental,

    This forum is primarily intended for the discussion of technical issues among peers. Billing and account issues require the sharing of sensitive information to resolve which isn't best suited for a public forum. Please email us at Cox.Help@cox.com with this post, your full name, and your complete address. You can also reach out to us on Twitter (twitter.com/CoxHelp) or message us on Facebook (facebook.com/coxcommunications). We’d be happy to assist you with this.

    Maria
    Cox Support Forum Moderator