Forum Discussion
Becky
Moderator
Hi Herm, say you want to create a filter to block the endless stream of spam emails related to back pain and joint pain. Within Webmail, click on the Setting icon, choose Settings, click on Inbox from the left-hand menu, and then click on Filter Rules. Click the blue "add new rule" button. Think of a name for your rule and type it in the "Rule name" box. For this example, I named the rule "Pain." Click on "Add condition." The condition defines the what the rule is filtering. I chose "subject" and typed in the word "pain." I want any email with the word "pain" in the subject line to be automatically moved from the Inbox to the Spam folder. Click "Add action." The action is what you want the filter rule to do with emails that meet these conditions. I chose "File into" and selected the Spam folder. Then click OK. You can add more than one condition, if you like; just be sure to change the dropdown option "Apply rule if all conditions are met" to "Apply rule if any condition is met." Try creating your own rule. Once you've chosen your conditions and actions, click the blue Save button at the bottom of the "create new rule" page. Let us know if you have any questions or issues! -Becky, Cox Support Forums Moderator
Herm
6 years agoNew Contributor III
- Herm6 years agoNew Contributor III
- Herm6 years agoNew Contributor III
Becky – Thanks, but when I click on the settings icon then my inbox I see no “new rules” or blue “new rule” button my screenshot is included. Herm
- Becky6 years agoModerator
Hi Herm, thanks for the picture! Are you using the Microsoft Edge browser? We've had a handful of reports regarding compatibility issues between the new Cox Email platform and the Edge browser. Please try accessing your Cox Email account using Chrome, Safari, Internet Explorer, or Firefox and see if the Inbox Settings options display correctly.
-Becky, Cox Support Forums Moderator
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