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Parrothead's avatar
Parrothead
New Contributor III
7 years ago

Huge increase in data usage according to Cox

I've been a Cox customer since before they were Cox, it was Dimension Cable when I first signed with them. For years, I never exceeded 300 gigs of data a month even when the grandkids were here watching Netflix and using their iPads. Two billing cycles ago I received an e-mail saying I'd reached 85% of my 1T of data. The only devices in the house are 2 desktop computers and 2 iPhones. The following month, I exceeded 1T of data according to Cox. I thought maybe someone was stealing my wifi so I replaced the modem and router and changed my passwords 2 weeks ago. I've spent many, many hours trying to figure out why, after changing out everything, I'm still using 50 gigs of data a day unless I unplug the ethernet cord when I'm not using it. I turned off the wifi on our phones and disconnected the other desktop but I'm still being told that I'm using massive amounts of data using one desktop computer and not streaming anything! The Cox technician just left my house after installing a filter on my modem so I'm not going to unplug tonight and see what happens. I'm afraid I will have to cancel my account with Cox because I'm not going to pay for unlimited data when I KNOW I'm not using the data they say I'm using.

  • Karen_R's avatar
    Karen_R
    Former Moderator
    7 years ago
    Hello Parrothead, we don't want to see you go. I apologize for what you have been through. We value our customers and try our best to make it right. Please keep us posted on the outcome so we can help get a resolution. Thanks -Karen
    • Parrothead's avatar
      Parrothead
      New Contributor III
      7 years ago

      A technician was here 2 days ago and installed a filter on my modem but after leaving my computer connected for 24 hours, I still show 36 gigs of usage yesterday. During that time, I closed my browser (google chrome) which I know reduced the usage some too. I really need answers, my husband is getting a desktop today or tomorrow but I'm afraid for him to hook it up, even though he won't be streaming videos or gaming or streaming music either. I'm really getting tired. I spent 2 hours on the phone again Tuesday explaining over and over what my problem is because the first agent put me on hold after a long call and we got disconnected so I had to call back and go through it all again. I went through 4 different people and the final decision was to send the tech out. Someone needs to fix this.