mypayan
10 months agoNew Contributor
How to escalate an issue?
Any recommendations on how to escalate an issue. Since September I've been having outages 3 techs have come out and they've said it's an issue in our alley. Each tech says they can't handle the issue that it needs to go to a team and I will be contacted. Now 2 months later I keep having my signal drop daily several times a day. I was even proactive replaced the modem wasn't the issue. Went to the store to try to escalate the issue and still no one has ever contacted us about coming to check the alley wiring. At this point feeling defeated.