Forum Discussion

AmericanIcon's avatar
New Contributor
4 years ago

How Do I Contact Cox?

My internet connection goes out regularly for up to 5 minutes at a time 2 or 3 times an hour.  My email won't send to half the addresses.  My set-top box will neither record nor erase, and keeps flashing a blue box informing me there's no signal on channels I regularly watch - when it's not freezing sound and picture for 2-3 seconds at a time.  The 'chat' feature has apparently been disabled, and I don't have the time to sit on hold for a half-hour at a time to get someone with a nodding acquaintance with English and less than that with anything not covered in his beginner's tech support manual...and the nearest Cox store is a 3 hour round trip buy bus (when they're running) or a $25 round trip by cab (plus waiting time for one to show up)....and they expect me to pay full price for this 'service'?

2 Replies

  • jazon's avatar
    New Contributor III

    Good luck to you,i have chatted in after dodging there bot,you always have to start at square one every time you call and they ignore 90% of what you try and tell them,calling in is no better the people they are hiring seem to have 0 knowledge about there service and just read everything off scripts ignoring whatever you say,and it always ends up with them trying to sell you a $10 a month service plan for tech support,you should not have to pay them for support for a service you already pay a premium for.