How Do I Contact Cox?
My internet connection goes out regularly for up to 5 minutes at a time 2 or 3 times an hour. My email won't send to half the addresses. My set-top box will neither record nor erase, and keeps flashing a blue box informing me there's no signal on channels I regularly watch - when it's not freezing sound and picture for 2-3 seconds at a time. The 'chat' feature has apparently been disabled, and I don't have the time to sit on hold for a half-hour at a time to get someone with a nodding acquaintance with English and less than that with anything not covered in his beginner's tech support manual...and the nearest Cox store is a 3 hour round trip buy bus (when they're running) or a $25 round trip by cab (plus waiting time for one to show up)....and they expect me to pay full price for this 'service'?