Forum Discussion
Manuel_Manzano
New Contributor
ARRIS MODEL TM3402A PN TMO2DAF3402 TKS
Bruce
4 years agoHonored Contributor III
This isn't a router. It's a DOCSIS-VOIP modem. Did you want to change the password to what's connected to this device?
- Manuel_Manzano4 years agoNew Contributor
Hi Bruce, I meant a modem... I'm having a hacker and watched some you tube and they suggest several things, including changing your password and ID in the modem. What do you think?
- Bruce4 years agoHonored Contributor III
I have this modem but I've never seen an option to change any credentials. You can try to find an option by typing into an address bar: 192.168.100.1
If it's not wireless, hackers can't access it without being directly wired to it. Do you have a wireless router attached to the modem?
- Andrew_Wees4 years agoContributor III
How do you know you have a hacker?
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