How can I get cox to stop blocking email from a friend in Kansas?
On November 11 cox decided to start blocking email from a friend of mine who served as a Col. in the US Army for years. She has been corresponding with me by email for years without any problems. Cox...
Here is an example of some of the types of information that a Cox webpage says it needs to be able to unblock.
IP/CIDR range of outgoing email servers
From the following choices, indicate the item that best describes the issue you are experiencing.
My IP address is being blocked
My domain is being blocked
My email is being marked as spam
My email is not arriving to the intended recipients
My email is being delayed
Include a detailed description of the issue you are experiencing, such as the date and time when the problem began and the corrective action that has been taken.
Include email server logs related to the issues.
Note: Due to the technical nature of the requested information, this email should be submitted by an email administrator or other technical contact that is familiar, and can obtain, all of the requested details.
Notice that the above Note suggests that because of the technical nature of the required information, and email administrator or other technician should obtain the details. I am not an email administrator nor is my friend. I am just a customer.
This is not so much about your friend as it is the provider that handles her email. If their emails to Cox are being refused they should be getting some sort of error message indicating why items are being refused. The email provider can visit http://bit.ly/2GSjViz to find out more information about the rejection codes given and steps to take to address them.