Forum Discussion

lpx1233's avatar
lpx1233
New Contributor
5 years ago

How can I get a new public IP address for the paranomic gateway in my home?

Hi, I am a cox user in South California. Currently I am having issue with my cox network that it seems like the public IP of our gateway is blocked by Chinese firewall and I cannot visit some website...
Ip Address
KevinM2's avatar
KevinM2
Former Moderator
5 years ago
Hello, our IP Addresses are DHCP (Dynamic), meaning, they theoretically change every 24 hours. however, no new IPv4 addresses are being assigned to service providers, as the world is currently running out of them. If you leave the modem unplugged for up to 48 hours, this may generate a new IP Address. However, there is no guarantee. Here's some additional information regarding our IPv4 and IPv6 addresses:

www.cox.com/.../ip-version-6.html

-Kevin M. Cox Support Forum Moderator
  • lpx1233's avatar
    lpx1233
    New Contributor
    5 years ago

    I see. But unplugging for 48 hours is really a long time... Are there any quicker means to change the IPv4 address? I saw in some previous threads people were suggested to have someone in Cox to "de-provision" and "re-provision" their account to make their IP address switch to and from a "172" one. Is that feasible now?

    • LisaH's avatar
      LisaH
      Moderator
      5 years ago
      Hi Lpx1233. I apologize that we have no way to change an IP address. - Lisa, Cox Support Forums Moderator.
  • Capokid's avatar
    Capokid
    New Contributor II
    5 years ago

    Hey kevin, i have been waiting for a reply to my support request since yesterday, and i have tried to contact cox but Sullivan put me on hold for an hour and then hung up on me. Could i please get some help?