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Snow1434's avatar
Snow1434
New Contributor
8 years ago
Solved

How can I downgrade my service online? (NEW)

I want to be downgrading from Ultimate to the lowest internet package my download and upload speeds aren't anywhere close to the 300mbps however that is not the problem the problem is the overage fee...
Becky's avatar
Becky
Moderator
8 years ago
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Hi Mglow,

We are working to expand the service changes customers can make online. At this time, it is necessary to speak with an agent to downgrade your services. To get the hours of operation and the phone numbers for your local Cox Sales and Support teams, go to www.cox.com/rc. Be sure to set your current location using the drop-down box in the upper right-hand corner of the page.