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Melissa_AF's avatar
Melissa_AF
New Contributor
4 years ago

How can I contact someone from the Executive Resolutions Team?

  • Hi had a problem with a customer support rep
  • named Nakeisha F during a chat today. I need to have this issue resolved as soon as possible, please.

It concerns her almost aggressive attempt to get me to sign up for the customer support plan that I do not need, after I contact her via chat about an entirely different matter.

I have been a Cox customer for.over twenty years.

Thanks.

3 Replies

  • MaryF's avatar
    MaryF
    Former Moderator
    Hi Melissa AF,

    The purpose of the Cox Internet Forum is to allow customers to discuss technical topics related to residential Cox High Speed Internet services with other customers. If you need help with billing or other account specific issues, please email us at cox.help@cox.com with your full name, account holder's name, street address, and details of your issue.

    Mary
    Cox Support Forums Moderator