Forum Discussion

Msaolguin10's avatar
Msaolguin10
New Contributor
2 months ago

Hot spot

They took my money and didn't get me a pass... Not even the supervisor helped me 

  • DannyS's avatar
    DannyS
    Moderator
    2 months ago

    Hello, the purpose of the Cox Internet Forum is to allow customers to discuss technical topics related to residential Cox Cable, Telephone and High-Speed Internet services with other customers. This appears as if you may need for someone to look into your account personally due to the connection issues you have expressed.  We can definitely assist you with this.  Please reach us on (X) formally known as Twitter at CoxHelp, visit us on Facebook, or email by at cox.help@cox.com anytime for assistance.  We are always happy to help. 

  • Allan's avatar
    Allan
    Moderator
    2 months ago

    Hello. I can certainly understand your frustration with this concern. For Hot Spot support, you will want to send a text with PREPAIDWIFI to 36009. Alternatively, you can access our online chat support at cox.com