High latency, terrible speeds.
I just finished a support chat with a tier 2 tech who ended the chat while I was changing out my Ethernet cords. I've unplugged my router, reset it, changed cords, connected the Ethernet straight to ...
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I hear you. I have the same issue in Phoenix AZ area.
Suggest to capture the PingPlotter graph over 48hr window to demonstrate the problem. Data doesn't lie...
Awesome. I'll get PingPlotter going now.
I just had a service outage notification pop up shortly after making this post. Maybe 10 mins ago they said they resolved it. Just did a speed test after resetting all devices: https://i.imgur.com/aIBkIsz.png Should be getting "Up To" 150.0 mbps on Preferred planI'll post some pingplots soon
https://consumercomplaints.fcc.gov/hc/en-us
They don't care about your pingplotter, you'll be the 5000th person to post the chart. Start reporting them to the FCC for packet loss, it's one of the measured metrics.
I did that too but unsure how useful that informal complaint will be.
Experience from the following Youtube link is he has to go all the way to AZ State Attorney General's Office (17:29) to get Cox to resolve this. This whole process takes 18mon to get Cox finally acknowledges the issue and performs node split.
The author gave pretty good advice at the end: **Start data collection and documenting accurate timeline of communication with Cox regarding packet loss and high latency. I am following his advice now.
Youtube Troubleshooting Your Home Network And ISP - Packet Loss And High Latency
