Forum Discussion

yolesnoobs's avatar
yolesnoobs
New Contributor III
7 years ago

High jitter and constant "service interrupted" on account dashboard

For the past couple months, I've been getting high ping jitter and rubberbanding in games throughout the day. Multiple Cox techs have visited my home and verified everything on my side is working fin...
yolesnoobs's avatar
yolesnoobs
New Contributor III
7 years ago

this is happening with every game and observed through ping tests as well

Becky's avatar
Becky
Moderator
7 years ago
Hi Yolesnoobs, the reason you are seeing the "service interrupted" message is because your modem metrics are slightly outside of our preferred specifications. It's possible that this is an intermittent issue and that field techs haven't been on-site at the right time to witness it. Since you are experiencing service issues as a result, I'd suggest another service call. -Becky, Cox Support Forums Moderator
  • yolesnoobs's avatar
    yolesnoobs
    New Contributor III
    7 years ago

    I've already had at least 4 service calls and all of them have witnessed the high ping jitter but none of them did anything about it. What exactly do they need to see to take action here? I honestly don't think Cox is putting in a thorough effort to check the problem on their end. 

    • LisaH's avatar
      LisaH
      Moderator
      7 years ago
      Hi Yolesnoobs. I tested your connection and had no issues and am within specifications. Are you on a gaming system or a computer? Also, when you experience issues with a game, can you test another device to see if there is an issue there as well. This will help determine the next step. - Lisa, Cox Support Forums Moderator
      • yolesnoobs's avatar
        yolesnoobs
        New Contributor III
        7 years ago

        I am on a PC. I experience the issue on my other computers/laptops as well. The issue is intermittent and may only present itself once every 10 minutes.