Forum Discussion

Dave9's avatar
Dave9
Contributor III
4 years ago

Here we go again, part 6 - problems after outage

Things had been going along pretty well for a few weeks. A really clean connection doesn't seem to be possible anymore, but upstream noise was only causing about 2-3% packet loss which was tolerable ...
SharonL's avatar
SharonL
Former Moderator
4 years ago
Hello Dave,

This appears as if you may need someone to investigate your account personally. We would be able to assist you with this. Please reach us on Twitter at @CoxHelp, visit us on Facebook, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started.

Thank you.
 
Sharon
Cox Support Forum Moderator
 
  • Dave9's avatar
    Dave9
    Contributor III
    4 years ago

    E-mail sent. I will post an update here when I hear back.