Help me get help from Cox
We have had terrible internet for 7 weeks after a prolonged outage. Paying for 500 Mbps but have inconsistent speeds (15-500), high ping and frequent disconnects. Both wired and wireless devices have...
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Don't worry you are not alone. When helped the only thing I seem to get is everything looks fine. Upgrade to help with speeds but just end up paying more for the same terrible service. Tech visit also see no issues. Told to change modems to what cox offers for better support. If anything speeds have been worse and now I'm paying more for the modem. Currently only getting 1% of the speed I pay for. I Call for assistance and all that is done is modem reset then ends with an offer that "expires" if I don't accept. Offer requires me to pay 30 dollars more a month. I asked for a discount for the service and what I got was the offer. So I doubt you will get what you need. It might get better for a little while but It always comes back
I really hate to learn you feel this way. It is never our desire for you to have a negative experience. I am truly sorry for that. Please email my team at cox.help@cox.com so we can assist you.
Thank you.
I'm honestly tired of asking for help and am just upset.
I understand
