Help me get help from Cox
We have had terrible internet for 7 weeks after a prolonged outage. Paying for 500 Mbps but have inconsistent speeds (15-500), high ping and frequent disconnects. Both wired and wireless devices have...
Forum Discussion
Hi. I am sorry you have had so many issues with your service. It is very important to us that you enjoy your service, and I am sorry that has not happened. I appreciate you reaching out and giving us chance to assist. Please email my team at cox.help@cox.com so we can obtain account details and review further.
Thank you.
I have emailed Cox repeatedly over the last week. No replies. Cox is the absolute worst corporation. FCC complaint filed.
Hello JYG, sorry to hear about the connection concerns regarding your service. The purpose of the Cox Internet Forum is to allow customers to discuss technical topics related to residential Cox Cable, Telephone and High-Speed Internet services with other customers. This appears as if you may need for someone to look into your account personally due to the connection issues you have expressed. We can definitely assist you with this. Please reach us on Twitter at CoxHelp, visit us on Facebook, or email by at cox.help@cox.com anytime for assistance. We are always happy to help.
