Forum Discussion
Darkatt
3 years agoHonored Contributor
It cannot see the 5ghz, only the 2.4. The error message doesn't make sense, since the printer only has 2,4 ghz,
JonathanJ
3 years agoFormer Moderator
@Darkatt
Have you tried rebooting the modem/router to see if that helps?
Jonathan J
Cox Moderator
Have you tried rebooting the modem/router to see if that helps?
Jonathan J
Cox Moderator
- rms593 years agoNew Contributor II
Yes. Seems about 100 times. I did a chat with Cox today and he gave me a number to call since I'm a preferred customer whatever that means. Im calling tommorrow. Ill let you know.
- Head-Cleaver3 years agoNew Contributor
I allowed the router to do the sorting but I'd reconnect the connection on the devices and check the settings make sure when u set it up your allowing the connection set up on your computer allows it to choose between the 2 as well *I use mine mainly on PS4 but should be the same I'm imagine when you set up the connection on your PC. Then I'd start checking from there to see if other issues.
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