Forum Discussion

necole's avatar
necole
New Contributor
6 years ago

Hacked by employee

My account was hacked by an employee of cox named Paul Sterrett to obtain my personal phone number and address. When I called cox and advised them of the situation they did nothing to rectify their breech of contract. It detailed that my personal information would be safe but obviously not the case. Please contact me as soon as possible to correct this situation and i hope this employee is let go. 

  • KevinM2's avatar
    KevinM2
    Former Moderator
    6 years ago
    Hi Necole, we find this incident to be quite concerning. Can you please send us an email at cox.help@cox.com? We can also be reached on Twitter and Facebook as well. The safety and security of customer privacy information are of utmost importance at Cox. -Kevin M. Cox Support Forum Moderator