Gulf Coast: Possible Signal Issues?
I'm located in Pensacola, FL. I have a Netgear CM1000 (It was the only modem we could get working with Cox after trying various Arris models) which has been rock solid. No Packet Loss.... However, an...
Forum Discussion
They've re-provisioned it multiple times, no changes. I also manually logged into the modem myself and did a factory reset on it, same thing. No changes... same splitter, location, power outlet, UPS, etc. All of our TV's have been pixelating a lot more than normal lately, so much so that a channel will "lock up" and we'll have to change stations and change back to get the picture to come back. We've always had pixelating issues and have got used to it, but never to the degree it is now.
The only "issue" on my side is that the side of the house the modem is on has reversed polarity (meaning the hot and neutral's are backwards) which isn't anything new and was this way even when I was getting 940+ Mbps download and the levels were better. It's a very old house. I'm in the newer addition of it which was built back in the very late 80's (or very early 90's) which has all 3 prong outlets. There are sections of the house that only have two prong outlets. We had an electrical company come out and give us an estimate, but they wanted to shortcut and simply install GFCI outlets (which is legal, I get it) where the 2 prongs are instead of running a actual ground. In the paperwork it also said that our neutral and grounds are connected at the panel (which was typical back when this house was built) as the main cloth feeder line from the outside panel/electric meter to the inside panel is only 3 lines (two hots and a neutral, no ground) So the outside panel itself is grounded (so I believe) but there is no ground wire running from it to the breaker box inside the house.
Rewiring the house is on the to-do list for sure, but with everything going on in the world right now, it isn't exactly top priority, especially since this wiring has been this way for the past 60 years without issues.
I was referring to the voltage of your signal on the coax from Cox...not your household electrical.
I thought you could only do factory resets via the recessed button on the chassis of the modem. Is there an option within the menu of the modem? There are 4 different "nudges" you could do with a modem: reboot (unplug), software reset, factory reset and re-provision.
You could look for the recessed button. However, if your cable boxes are also effected, it may be just the signal getting to your house. How far can Cox get to your house to test your signal?
I have a Netgear DM1000 Modem (only, no Wi-Fi or anything) and it has a web GUI you can log into, change your password, set/change the starting frequency range, but there are also other options such as reboot, factory reset (which resets the login password back to default and the starting frequency range back to default). Doing a factory reset takes about 3 times as long as a normal reboot. There is no recessed button on the back of this modem. The only "button" is a power switch which physically "clicks" on and off.
My router has the recessed "reset" button on the back of it that you use a paperclip and it will factory reset the device, but that is a different piece of equipment.
I'm using my own modem that I purchased. This isn't any type of Cox Owned Equipment and I don't believe in those "all in one" units. In fact, we never could even get the Cox Panoramic modem to work when we tried to install it, nor could we get any Arris modem to work. This Netgear was the only modem that would actually sync and lock on to a signal.
Thanks for the info. I read the instructions for the CM1000 and there are 3 ways to factory default...with the menu being 1 way.
However, I don't think the problem is your modem but instead the signal to your house.
