Going over on data??
How can I go over on my data? When all I do is watch TV and use my cell phone. I need to know how to prevent this from happening.
Forum Discussion
If you pay for unlimited data, what do you mean by "I'm way over this month"? Way over what? Unlimited data means there is no data cap, but it won't help your low download speed.
They throttle my connection once I hit 1.5TB. I'm maxed at 30mb/s on speed tests and 4mb/s if I try to download anything from a gaming site. Chatted with them tonight to confirm. Upload is not effected. Still getting 115Mb/s upload.
So, still getting data at 3% of my plan speed (30/1000=3%) or .4% from a game service.
That's the first I've heard of throttling someone who pays for unlimited data once they reach a threshold beyond 1.25 TB. Other than that chat session, is that policy documented anywhere?
Edit: Do an Internet search for: Does Cox throttle users with unlimited data?
Based on what I found, Cox has a stated policy that they do not throttle users with unlimited data. But Cox may reduce speeds in entire neighborhoods during peak usage times to manage network resources evenly, potentially impacting heavy users even on unlimited plans.
Don't bother with Cox chat. It's a waste of time unless you need help rebooting your modem. Contact cox.help@cox.com and include your full name, service address, a link to this discussion and a brief description of what you were told about throttling your download. I would be interested in hearing what they tell you.
I hit 1.5Tb+ this afternoon and the speeds dropped and have stayed that way for over 8 hours. I checked with support to see if there was a problem. Called in when there was nothing reported online. No issues on their side and they asked me to reset the equipment, which I have done. Speed returned to normal for a few minutes then once we hit the gas on a game download from any of the major services it soon drops to a steady 30mb/s, again. This is repeatable. Called them back and they said I could schedule a tech. No need.
If you say its the whole neighborhood, whatever. I asked them in multiple places and got the same canned responses. I have enough info documented for myself.
I bet speeds return tomorrow once our usage has cooled off. I have Starlink as secondary and will switch to that as primary and use cellular as secondary if this lasts until Monday. Most of the seasonal company will be leaving Monday, anyway.
Hello. I recommend sending us an email with your full name, address, and a brief description of the concern to cox.help@cox.com
CurtB you are right don't bother with cox chat, cox customer service is awful , horrendous, always trying to charge customers xtra.fees
