Going over on data??
How can I go over on my data? When all I do is watch TV and use my cell phone. I need to know how to prevent this from happening.
Forum Discussion
Put the TV on 480p, or splurge once and a while on 720p. Cox will not allow you to keep a constant 4k flow and do anything else without paying for more data.
My security camera feeds chew through ~15Gb daily. More if I actively monitor any. Watching streaming pushes the daily up quickly.
I'm way over this month due to family in from out of town and everyone wants to download games from various services, watch different shows and still browse, etc. Cox has throttled us to 4Mb down tonight. That's with paying for the unlimited data. Nothing is usable except very basic browsing.
Good luck.
Hi there. For assistance, please email my team at cox.help@cox.com. Thank you for being a part of the Cox community.
If you pay for unlimited data, what do you mean by "I'm way over this month"? Way over what? Unlimited data means there is no data cap, but it won't help your low download speed.
They throttle my connection once I hit 1.5TB. I'm maxed at 30mb/s on speed tests and 4mb/s if I try to download anything from a gaming site. Chatted with them tonight to confirm. Upload is not effected. Still getting 115Mb/s upload.
So, still getting data at 3% of my plan speed (30/1000=3%) or .4% from a game service.
That's the first I've heard of throttling someone who pays for unlimited data once they reach a threshold beyond 1.25 TB. Other than that chat session, is that policy documented anywhere?
Edit: Do an Internet search for: Does Cox throttle users with unlimited data?
Based on what I found, Cox has a stated policy that they do not throttle users with unlimited data. But Cox may reduce speeds in entire neighborhoods during peak usage times to manage network resources evenly, potentially impacting heavy users even on unlimited plans.
Don't bother with Cox chat. It's a waste of time unless you need help rebooting your modem. Contact cox.help@cox.com and include your full name, service address, a link to this discussion and a brief description of what you were told about throttling your download. I would be interested in hearing what they tell you.
