Gigabummer - Speeds not as adverstised
We have an Arris Surfboard SBG8300 Modem Router Combo. We were getting 900 download and 36 upload for the first two weeks using a LAN connection. The Coax goes right from the side of the house stra...
Forum Discussion
I will be contacting the FCC for sure. Cox is unable to supply the services that they advertise due to uncontrolled demand due to stay at home/work at home.
FCC Complaint Filed:
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12:06 PM (0 minutes ago)
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##- Please type your reply above this line -##
Hi Kelly,
Thank you for your submission. Your request has been received and assigned Ticket No. 4022694. Throughout the complaint process, you will receive periodic emails updating you about the status of your complaint.
If you have information to add to your complaint, please respond directly to this email.
You can view a list of frequently asked questions about the informal complaint process at: https://www.fcc.gov/consumercomplaints/FAQs
Your submission provides the FCC with important information we can use to develop policies to protect consumers, remedy violations of the Communications Act, and encourage future compliance with the law.
Thank you for your help in furthering the FCC’s mission on behalf of consumers.
Good! this is the only way to fight back
Gigablast has been a nightmare. Paid $250 for the best router I could get and still it **. Support is horrible. I can’t wait to move to get away from Cox
- Hi, feel free to reach out of us through our Social Media channels for additional troubleshooting. We can be reached online 24/7 through Facebook, Twitter @coxhelp, and by email: cox.help@cox.com Please include a link to this thread.
Thank you,
Mike J.
Cox Support Forums Moderator
