gigablast slow for months and now almost dead
For several months I have been running speed checks on the gigablast service. Its been slow, hovering around 500 - 600 meg/sec. Not the 900+ when I first signed up. To be honest im lazy so when I kept seeing these slow numbers id keep telling myself, 'ill call in the morning', which of course you are busy so you dont. Fast forward to yesterday, I run the speed test and its (from my house in henderson running to the cox server in vegas) 14 down and 6 up. I run it twice and they are both almost the same. Personally I dont really care about the up speed but ***14 down*** - dude.
cox keeps saying 'so many people got the rona so we all use the net more now'. I DO NOT CARE. I pay for gigablast and I am receiving really really bad net speed. I tried using the phone in '15 minute reset' option talking to their phone robot. It fixed nothing. If cox cant maintain gigablast cause 'the rona' then stop taking peoples money and claiming you provice 'up to gigablasy' (but secretly 14 meg/sec).
When you call the customer service line they say 'expect more than 30 min waits so call back tomorrow'. Its getting rediculous. I suspect my tmobile phone gets faster net than my cable attached desktop.
My 'super duper offer' just ended so of course at the same time I get slower speed they bumped up my price. Thanks cox! How many other people are in the same boat and what are you guys all switching to? Or did you find a fix?