For several months I have been running speed checks on the gigablast service. Its been slow, hovering around 500 - 600 meg/sec. Not the 900+ when I first signed up. To be honest im lazy so when I kep...
Hey, we have also been experiencing incredibly slow speeds here in our neighborhood. Today is August 11th, we’ve been experiencing this intermittently for days now. I’ve chatted with three separate techs. We live near Warm Springs and Eastern across from Sunset Park. There’s been a lot of utility work going on in our area also. I’ve called Cox, only to be told it’s our modem and then to be offered an upgrade on speeds. Which was fine because it’s the same price we were paying. But no one at Cox wants to admit they have a problem. I’ve spoken with 6 of my neighbors who also have Cox internet, they have also called and received similar responses. I’m planning on calling Cox today and requesting a manager. I don’t think the issue is anyone’s modem, I believe it’s a street connection issue and possibly Cox is unaware of the situation.
I know its not my hardware and I know its Cox somehow. Ive had Cox for 10 years now. Ive had a lot of problems. At first they always start by blaming you. Then they walk you through several steps that waste time and dont work. These are the same steps you tried before calling cox. Then, they actually take a look at the signal on their end. Sometimes they actually fix it like they should have at the beginning by simply boosting your signal (which only takes a couple keystrokes and seconds). Other times they send a tech out who tells them the same thing and THEN they boost the signal. Only one time did I have a legit problem, the wire that plugged into the outside pole, the outer casing had pulled away from the inside center wires. Tech obviously earned his pay that one time.
Yes, theres a problem. No its not my pc. Yes it requires cox to adjust it. Im in Henderson, not to far from the Target store on west lake mead.
Made mistake of trying the 'text us to fix your problem'. Their chat bot ** and basically hung up on me (stopped responding) about 20 min in. Utterly useless but also a waste of typing and time.