Forum Discussion

Nick_F's avatar
Nick_F
New Contributor
3 years ago

Gigablast should have 1,000 Mbps Download and upload

When gigablast first came out It said gig up and down and I remember getting that now I have 500Mbps down and 35Mbps up i pay $120 a month and you guys keep changing the speeds and the pricing. whatever happened to you get what you pay for. not you get what you pay for for a month. Since cox has a monopoly on the internet in phoenix there is nothing anyone can do. we need to sign a bill against this abuse. 

Gigablast
  • BrianM's avatar
    BrianM
    Moderator
    3 years ago
    Only in areas where Gigablast is serviced by fiber directly to the home would speeds be symmetrical. Otherwise, they are currently limited to 35 Mbps upload speeds through DOCSIS 3.1.

    Brian
    Cox Social Meda Support Specialist
    • Bruce's avatar
      Bruce
      Honored Contributor III
      3 years ago

      OP wrote, "...gig up and down and I remember getting that..." so I'll assume fiber and no DOCSIS.

  • Glenee's avatar
    Glenee
    Contributor II
    3 years ago

    Hey Nick, Are you taking those readings off WiFi ? When I take a reading on WiFi I get 500 down and about 30 up. If I hook it up wired and take a reading it's 940 down and about 34 up. That's for my area.

    • Bruce's avatar
      Bruce
      Honored Contributor III
      3 years ago

      Good point...we leapt right over how OP is testing.

      Yeah...don't test through a shared device.