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iridium's avatar
iridium
New Contributor
5 years ago

Gigablast - slow upload speed

I've noticed my Gigablast is experiencing very slow upload speeds at various times throughout the day.  During parts of the day it will be around 700 down and 35 up, which is great, but then change to 700 down and .6 up for hours on end.  I've measured this from various machines in the house, including a computer directly wired to my switch.  The results are always the same.  The standard procedure of restarting everything hasn't helped and support wasn't able to help either.

For reference I am running an Arris CM8200A.  I think download and upload power levels look good, but I have included them below for reference.  Any guidance would be appreciated.

Channel ID Lock Status Modulation Frequency Power SNR/MER Corrected Uncorrectables
11 Locked QAM256 843000000 Hz 3.0 dBmV 37.6 dB 355 0
1 Locked QAM256 783000000 Hz 5.0 dBmV 38.5 dB 254 0
2 Locked QAM256 789000000 Hz 5.4 dBmV 38.5 dB 185 0
3 Locked QAM256 795000000 Hz 5.0 dBmV 38.5 dB 155 0
4 Locked QAM256 801000000 Hz 4.1 dBmV 38.1 dB 210 0
9 Locked QAM256 831000000 Hz 3.3 dBmV 37.7 dB 324 0
10 Locked QAM256 837000000 Hz 3.3 dBmV 37.8 dB 344 0
12 Locked QAM256 849000000 Hz 2.8 dBmV 37.5 dB 457 0
17 Locked QAM256 879000000 Hz 3.5 dBmV 37.9 dB 416 0
18 Locked QAM256 885000000 Hz 2.8 dBmV 37.5 dB 662 0
19 Locked QAM256 891000000 Hz 2.5 dBmV 37.4 dB 448 0
20 Locked QAM256 897000000 Hz 1.8 dBmV 37.0 dB 747 0
21 Locked QAM256 903000000 Hz 1.1 dBmV 36.6 dB 3465 606
22 Locked QAM256 909000000 Hz 0.9 dBmV 36.5 dB 182144 877833
25 Locked QAM256 927000000 Hz 2.3 dBmV 37.4 dB 377 0
26 Locked QAM256 933000000 Hz 1.7 dBmV 37.0 dB 368 0
27 Locked QAM256 939000000 Hz 0.5 dBmV 36.1 dB 954 0
28 Locked QAM256 945000000 Hz 0.4 dBmV 36.3 dB 792 0
29 Locked QAM256 951000000 Hz 0.5 dBmV 36.3 dB 559 0
30 Locked QAM256 957000000 Hz 0.6 dBmV 36.4 dB 388 0
33 Locked QAM256 357000000 Hz 4.5 dBmV 39.2 dB 0 0
34 Locked QAM256 363000000 Hz 5.1 dBmV 39.3 dB 0 0
35 Locked QAM256 369000000 Hz 5.9 dBmV 39.7 dB 0 0
36 Locked QAM256 375000000 Hz 6.7 dBmV 39.9 dB 0 0
37 Locked QAM256 381000000 Hz 7.5 dBmV 40.2 dB 0 0
38 Locked QAM256 387000000 Hz 7.5 dBmV 40.0 dB 0 0
41 Locked QAM256 405000000 Hz 7.7 dBmV 40.0 dB 1 0
42 Locked QAM256 411000000 Hz 7.2 dBmV 39.7 dB 0 0
43 Locked QAM256 417000000 Hz 6.8 dBmV 39.6 dB 1 0
44 Locked QAM256 423000000 Hz 7.0 dBmV 39.7 dB 1 0
45 Locked QAM256 429000000 Hz 7.4 dBmV 39.8 dB 1 0
46 Locked QAM256 435000000 Hz 7.9 dBmV 40.1 dB 0 0
159 Locked Other 300000000 Hz 5.4 dBmV 40.0 dB 512966996

0

Channel Channel ID Lock Status US Channel Type Frequency Width Power
1 4 Locked SC-QAM Upstream 36900000 Hz 6400000 Hz 47.0 dBmV
2 1 Locked SC-QAM Upstream 17700000 Hz 6400000 Hz 43.0 dBmV
3 2 Locked SC-QAM Upstream 24100000 Hz 6400000 Hz 44.0 dBmV
4 3 Locked SC-QAM Upstream 30500000 Hz 6400000 Hz 46.0 dBmV
5 6 Locked SC-QAM Upstream 12900000 Hz 3200000 Hz 43.0 dBmV
  • CrystalS's avatar
    CrystalS
    Former Moderator
    5 years ago
    Hello, I totally understand the frustration with slow speeds. This appears as if you may need someone to look into your account personally. We would definitely be able to assist you with this. Please reach us on Twitter at @CoxHelp, visit us on Facebook, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started. -Crystal S. Cox Support Forum Moderator