Forum Discussion

bk_inAZ's avatar
bk_inAZ
New Contributor II
7 years ago

Get the speed you deserve- modem upgrade on us

COX sent a letter saying this:  "Get the Internet speed you deserve with a modem upgrade on us.... Follow instructions at COX.COM/UPGRADEMYMODEM to get your replacement at no additional cost."  My mo...
modem upgrade
bk_inAZ's avatar
bk_inAZ
New Contributor II
7 years ago

Well, I got the replacement on Thursday, and it was fried OOB.  So I went back the next morning and returned it.  The new one works when it's connected to a PC directly.  I also got two bad TP-Link routers (including a replacement), and now I have an Asus router on the way.  I hope that takes care of it all.

Allan's avatar
Allan
Moderator
7 years ago

bk_inaz

Please let us know if this issue continues after getting the new equipment. We will be here to help.

Thanks,

Allan - Cox Support Forums Moderator.