Unfortunately since I installed it just yesterday, my Internet has been very flaky (so I can't use my VOIP home phone). I stayed home to wait for a tech today, and he did what he could. Unfortunately since I knew it was a signal quality issue from taking to tier-2 support for about an hour early this morning I knew the tech wouldn't be able to completely diagnose the problem. He did his level best and couldn't have been nicer.
I stayed home today to take care of this. I was up until 5 this morning working on it. Nobody can tell me if the COX Solutions store has a replacement modem, I just have to go and see- if I can get there before they close at 7PM.
Well, I got the replacement on Thursday, and it was fried OOB. So I went back the next morning and returned it. The new one works when it's connected to a PC directly. I also got two bad TP-Link routers (including a replacement), and now I have an Asus router on the way. I hope that takes care of it all.
