Unfortunately since I installed it just yesterday, my Internet has been very flaky (so I can't use my VOIP home phone). I stayed home to wait for a tech today, and he did what he could. Unfortunately since I knew it was a signal quality issue from taking to tier-2 support for about an hour early this morning I knew the tech wouldn't be able to completely diagnose the problem. He did his level best and couldn't have been nicer.
I stayed home today to take care of this. I was up until 5 this morning working on it. Nobody can tell me if the COX Solutions store has a replacement modem, I just have to go and see- if I can get there before they close at 7PM.
@bk_inAZ,
Please send us an email with your full name, address, and link to this thread so we can research and help resolve this issue on your behalf.
Thanks,
Allan - Cox Support Forums Moderator.
