Forum Discussion

Tracy_Vaughan's avatar
Tracy_Vaughan
New Contributor
5 years ago

Frustration is at an all time high

I upgraded to Gigablast in early August to make sure I had sufficient upload speeds to run my college classes smoothly.  I have had nothing but heachaches since then.  I have spent countless hours waiting on hold (and have been "accidentally disconnected" on multiple occasions.  I have had a service tech out twice.  Was charged $100 for a service call that did not correct my issue.  One minute or even a few days in a row my internet speed will be find and then, nothing.  I mean as in upload speeds near or at 0.

I have switched out my modem and was told that they could give me a $10 a month credit since I wasn't getting what was promised.  Seriously?  I have been as patient as I can be when this is making it impossible to effectively do my job.  Today I switched back to the 500mbps download speed when the lady at the actual Cox store told me that would be eligible for upload speeds up to 30 mbps.  It was great for about 2 hours, but i don't get upload speeds above 10Mbps.  Now, it's 1.7.  

The last tech that was out here replaced the line to my house and everything inside and told me that if that did not correct the problem then it was THEIR problem.  Well, it didn't fix the problem and after being passed around on the phone for 30 minutes multiple times, getting different stories each time I am FRUSTRATED.  And, there is no resolution in sight.  

Is there any hope for me and my internet or should I just give up and try to find somewhere else to do my job?

  • Bruce's avatar
    Bruce
    Honored Contributor III
    5 years ago

    Try to escalate to a supervisor.  If the supervisor turns out to be another moron, escalate to their supervisor.  It stinks...I know...but don't fall for their brush off.

  • VonJ's avatar
    VonJ
    New Contributor
    5 years ago

    Ive got the same issues also...cox as you can see..this is happening every night around the same time

    FW.IPv6 FORWARD drop , 90 Attempts, 2020/9/17 19:47:03 Firewall Blocked
    FW.IPv6 INPUT drop , 650 Attempts, 2020/9/17 19:47:03 Firewall Blocked
    FW.IPv6 INPUT drop , 2922 Attempts, 2020/9/17 18:58:01 Firewall Blocked
    FW.IPv6 FORWARD drop , 1942 Attempts, 2020/9/17 18:58:01 Firewall Blocked
    FW.WANATTACK DROP , 10 Attempts, 2020/9/17 00:58:01 Firewall Blocked
    FW.IPv6 INPUT drop , 3360 Attempts, 2020/9/16 18:58:01 Firewall Blocked
    FW.IPv6 FORWARD drop , 1411 Attempts, 2020/9/16 18:58:01 Firewall Blocked
    FW.WANATTACK DROP , 10 Attempts, 2020/9/16 02:58:01 Firewall Blocked
    FW.IPv6 INPUT drop , 2719 Attempts, 2020/9/15 18:58:01 Firewall Blocked
    FW.IPv6 FORWARD drop , 1793 Attempts, 2020/9/15 18:58:01 Firewall Blocked
    FW.WANATTACK DROP , 32 Attempts, 2020/9/15 02:58:01 Firewall Blocked
    FW.IPv6 INPUT drop , 1265 Attempts, 2020/9/14 18:58:01 Firewall Blocked
    FW.IPv6 FORWARD drop , 1240 Attempts, 2020/9/14 18:58:01 Firewall Blocked
    FW.IPv6 INPUT drop , 2786 Attempts, 2020/9/13 18:58:01 Firewall Blocked
    FW.IPv6 FORWARD drop , 1514 Attempts, 2020/9/13 18:58:01 Firewall Blocked
    FW.WANATTACK DROP , 1 Attempts, 2020/9/13 11:58:01 Firewall Blocked
    FW.IPv6 INPUT drop , 1344 Attempts, 2020/9/12 18:58:01 Firewall Blocked
    FW.IPv6 FORWARD drop , 1092 Attempts, 2020/9/12 18:58:01 Firewall Blocked
    FW.WANATTACK DROP , 180 Attempts, 2020/9/11 23:58:01 Firewall Blocked
    FW.IPv6 FORWARD drop , 213 Attempts, 2020/9/11 18:58:01 Firewall Blocked
     
  • GregP1's avatar
    GregP1
    Moderator
    5 years ago
    Hi Tracy,

    We would like to help get this fixed, Please reachout to us privately with your account informations and a link to this forum post our email address is cox.help@cox.com. You can also reach out to us on Twitter and Facebook through the links below:
    www.facebook.com/.../
    https://twitter.com/CoxHelp

    Greg P
    Cox Forums Moderator.