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k_chapman1987's avatar
k_chapman1987
New Contributor
4 years ago
Solved

Frequent internet issues since Hurricane Zeta

Hi, Like many people, my household started work-from-home this spring. Our internet was never great in our house (modem needed to be rebooted frequently, the wifi didn't reach past the first room o...
  • BenS1's avatar
    BenS1
    4 years ago
    Hi @K.chapman1987,

    I took a look at your modem and there are a lot of bad signal levels. If you have removed all splitters and amplifiers, replaced the coaxial cables, and made sure that your modem is getting appropriate power levels. I would suggest sending us an email us at cox.help@cox.com, that way we can set up a technician to investigate these issues.

    Ben S.
    Cox Support Forums Moderator
BenS1's avatar
BenS1
Former Moderator
4 years ago
Hi @K.chapman1987,

I took a look at your modem and there are a lot of bad signal levels. If you have removed all splitters and amplifiers, replaced the coaxial cables, and made sure that your modem is getting appropriate power levels. I would suggest sending us an email us at cox.help@cox.com, that way we can set up a technician to investigate these issues.

Ben S.
Cox Support Forums Moderator