Frequent internet disconnects
Occurs many times a day at random for the past 2 weeks. My PC is connected via wire, not wi-fi. Devices connected via Wi-fi also experience the same problem. I have tried connecting directly to t...
Forum Discussion
T3 are caused by noise on the upstream. Can you post your signal levels, specially your upstream? Looks like noise on your OFDMA causing error 16 and 24 too. Last, is the coaxial direct from the street or any splitters/amps? If not, you need a technician.
Thank you for your time and assistance!
There's no amp involved. Between the street/modem there is 1 splitter however it does not have a line connected to one side of the splitter, and never has historically.
The error rates indicated on those legacy QAM channels are way beyond usable suggesting a signal impairment or equipment issue somewhere. If you can't find any coax cabling or fitting issues, you may need to see about having a technician come out and investigate further.
I would suggest removing the splitter and replacing it with a coupler as your upstream is a little high. That will drop your upstream by at least 3.5dB. May not fix the problem, but it's a good place to start before scheduling a technician to avoid the possible charge. Any idea why the splitter was put there if you don't use it? Did you have a TV outlet before?
I don't know why it was put there. I've never had a TV outlet, and have been in this home for 12+ years. Best guess is it was a lazy replacement for a coupler.
Thanks for the recommendation. I'll replace the splitter with a coupler and see what comes of it.
