Forum settings will not save
Checking and unchecking options in Forum Settings and clicking the "Save" button has no affect. When Settings are re-displayed, all options are checked again. It's been this way for a considerable ...
Forum Discussion
You're speaking of 2 different issues. I have a permanent red notification circle I can't get rid of. I even navigated to the Activities section under my profile and clicked on each of my post for the past 4 months...but the circle will not clear.
There is also an issue with late red circles. If I notice a topic has changed since I had last contributed to it (bold font with a name of a new contributor), I will not get a red circle. Nonetheless, I click on the topic to read the post and the bold font will return to thin font. The bold font notification works.
However, later in the day, there will be a late red notification circle of that "new" post...even though I had already read it.
It's just broken and indicative of no quality assessments at Cox.
This forum website is outsourced from a vendor. In regard to development, it appears that Cox's role may be limited to notifying the vendor when issues are noted. Cox doesn't have development control. It's unknown what administrative control Cox may have over setting options that Cox customers can choose.
Cox may not have control but they own it.
I doubt that Cox owns the rights to the software used by this website. It's more likely they have a license agreement with the vendor to use their software.
Hi Everyone, I’m not able to save changes to my Forums Settings, either. I remember escalating the issue with profile Settings a year ago, and I thought it was resolved. I tested the issue today and was easily able to replicate the problem. Changes to Settings simply do not save. Thanks for providing so many details about this problem! I’ve escalated it up the chain. Due to the holidays, I doubt we’ll get any movement on this issue until the second week of January.
The lightning bolt icon is supposed to relate to Reply Notifications you have enabled on individual threads. When I signed in this morning, I had a red circle indicating I clicked View All, read the notification, and the red circle went away. To clear the red circle counter, you may want to try clicking the lightning bolt icon, selecting View All, opening each notification/thread, and turning off the “Reply Notifications” on each specific thread. -Becky, Cox Support Forums Moderator
