Forum Discussion

Raskie's avatar
New Contributor III
4 years ago

Forum posts have become spam!

Starting yesterday, Feb 3, my email account has been getting blown up with Cox Support Forum posts. I have never subscribed to the forum (although I do regularly brows it). Last night and again today I went to my account “Settings” and unchecked EVERY checkbox under Options, Email Digests, Subscriptions, and Notifications. After clicking on “Save” nothing happens and the settings do not appear to hold. I continue to get numerous Forum Posts in my email.
How can I make it stop?

18 Replies

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  • dcomaha's avatar
    New Contributor II

    This thing is pissing me off - I NEVER signed up to receive any of this ** and non-stop all morning I'm getting spammed with people bitching and moaning about their slow internet speeds. Yes, it's slow and overpriced. But get my contact info out of here! NEVER want to see this nonsense. 

  • Taffeys's avatar
    New Contributor III

    Same thing is happening to me too! What changed? I know I didn't do anything to make this happen.

    I just marked a bunch as SPAM.


  • PC_Medic's avatar
    New Contributor II

    Same problem here. Came home yesterday and had 15 notification emails. Came home today and 47 notifications !!!

    • JP_Sports's avatar

      Same here.  I have a lame duck email account (no longer a customer) and I’ve got about 50 emails in the last 24 hours.  I’m trying to clean out my account, not add to it.

      • JonathanJ's avatar
        Former Moderator
        @JP Sports

        Are you still having this issue since cleaning them out?

        Jonathan J
        Cox Moderator
  • CurtB's avatar
    Valued Contributor III

    Option 1: Turn off Forum notifications to stop the emails.

    1. Click the profile icon in the upper right of this page. 
    2. Click Settings menu item
    3. Click Subscriptions tab
    4. Click Unsubscribe for each Forum group listed.

    You don't need to click "Save".

    This will stop notifications in the Forum groups (TV Forum, Internet, Phone, Apps) where "Unsubscribe" was selected.

    Option 2: If you prefer to continue receiving Forum notifications (without the emails), you can retain subscriptions and block email from

    To block Forum notification emails in Cox Webmail:

    1. Sign in to Cox Webmail.
    2. Click on the Settings icon in the upper right of the page. 
    3. Click Settings menu item.
    4. Click Inbox menu item. 
    5. Click Filter Rules menu item.
    6. Click Add New Rule in upper right.
    7. Type a rule name, e.g. Discard Forum notification emails
    8. Click Add condition.
    9. Select From option.
    10. Select Contains option (default).
    11. Enter in the box.
    12. Click Add action.
    13. Select Discard option.
    14. Click Save.
    15. Verify Process subsequent rules is checked for higher applicable rules.
    • benbullard79's avatar
      New Contributor III

      I would be better if Cox did not do this in the first place.

      • CurtB's avatar
        Valued Contributor III

        Cox wouldn't have had anything to do with this.  It was most likely caused when their software vendor was fixing something else and accidentally enabled an existing email notification process that had been disabled for years.  But, it appears the emails have stopped now.       

  • Bruce's avatar
    Honored Contributor III

    I'm stalking you.

    It appears you subscribed to the Internet Group last year.

    From your public profile...

    30 Jul 2020
    Raskie joined Internet Forum.