this isn't 'uncomfortable'. This is not an upgrade. This has all been an objective downgrade to the experience, and at best, incompetence, at worst, actual deception.
My upsetness is not directed at you specifically of course but nearly every claim of Cox of improved performance or more efficient settings on the devices are complete lies or meant to obscure abusing customers as nonconsensual hotspots while completely lying about the impact on modems and how it works.
Please tell whoever is responsible for any of this that the mountains of money the government gives to subsidize internet access should be used to actually improve infrastructure, not devise more bundle scams for the elderly.
@Felicity, I can certainly understand your frustration and we will be more than happy to assist you with any account related concerns. Please send us an email with a brief description of the concerns to firstname.lastname@example.org. -Allan, Cox Support Forums Moderator.