lord10024
6 years agoNew Contributor
Firmware update
I called to get the latest firmware update pushed to the modem and the tech support lady had no idea what firmware was. She wanted to send a service man to the house to replace the wires on the outside of the house. Then she said she couldn’t update the firmware, even though she saw that the firmware was out of date, because only the manufacture can do that for a netgear cm1000. Anyone else have this issue with tech support? Anyone know another way to update firmware to a modem besides the ISP?