Firmware update
I called to get the latest firmware update pushed to the modem and the tech support lady had no idea what firmware was. She wanted to send a service man to the house to replace the wires on the outs...
Forum Discussion
You are going to have to call someone on the phone they are much more helpful.
I tried that and got the run around
Provide your information to Allan. I've provided my information to them before via email and they pushed a new firmware update to my modem.
There is also an issue with the latest Netgear Firmware. See the following Cox forum post:
Sent that forum along with a copy of the netgear response about firmware updates to the cox.help@cox.com... I get the same old tired response that it’s the manufactures responsibility to update the firm ware and not cox. They are trying to get me to buy the total care in order to help me... it’s a joke and nothing but a sales line to get you to buy something.
Get with odog on the dlsreports Cox forum:
