I have received two emails that appear to come from Cox about the transition to Yahoo email. They both give a link that claims to link to an FAQ for the transition. After the first email, I chatted with an agent at Cox because I do not click on links in emails. He indicated the email was not from Cox, but I am not sure he was right. If there is an FAQ for this transition, all I want is a way to access it from within the Cox website without having to click a link in an email. Is there such a link on the Cox website? I tried searching, but could not find one.

I tried accessing the link regarding the transition and the link does not work so please help because I have years of emails saved on the Cox web email page (I guess server) and I want to know how to back them up before the transition

I initially had a problem with the link also. I got a message about a forbidden site, but looking at the URL that I ended at, it was terminated by a / and was missing .html. If you copy the full text of the link and paste it in your browser, you can get to the page.

croma Hi, you will still be able to receive your email in Outlook but you will need to change the server names once we change to Yahoo.

I tried that link and got a 403 error message. I don't click on links in the e-mail because I can't tell who is legitimately Cox and who is not. Frequently get messages that my payment didn't go through, etc, when I know for a fact that it did. Hope Cox can come up with an assured way to communicate with us.

Hello Al2. I can understand your need for more information regarding the Yahoo transition. I have attached a support article that can provide more information regarding the transition. https://www.cox.com/residential/support/coxnet-email-transitioning-to-yahoo.html. I hope that helps. Did you have any other questions or concerns we can address in the meantime?

FAQ for Cox email transition to Yahoo

21 Replies

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Mommapenny
New Contributor II
3 months ago
I tried accessing the link regarding the transition and the link does not work so please help because I have years of emails saved on the Cox web email page (I guess server) and I want to know how to back them up before the transition
- Al2
  New Contributor II
  3 months ago
  I initially had a problem with the link also. I got a message about a forbidden site, but looking at the URL that I ended at, it was terminated by a / and was missing .html. If you copy the full text of the link and paste it in your browser, you can get to the page.
- RaquelD
  Moderator
  3 months ago
  I know you are looking for answers about the email transition, we do not have any at this time. The information on how to back up your email and any other instructions will be included in the notification emails you will receive in your email. These notifications will be coming to you before the transition occurs. I apologize for any confusion.
Shaun_A
Moderator
3 months ago
Hello Al2. I can understand your need for more information regarding the Yahoo transition. I have attached a support article that can provide more information regarding the transition. https://www.cox.com/residential/support/coxnet-email-transitioning-to-yahoo.html. I hope that helps. Did you have any other questions or concerns we can address in the meantime?
- delliott66
  New Contributor
  3 months ago
  I tried that link and got a 403 error message. I don't click on links in the e-mail because I can't tell who is legitimately Cox and who is not. Frequently get messages that my payment didn't go through, etc, when I know for a fact that it did. Hope Cox can come up with an assured way to communicate with us.
Glenee
Contributor II
3 months ago
I took about 100 of my most important emails and forwarded them to another email.
- croma
  New Contributor
  3 months ago
  Can anyone tell me - will I still be able to receive my emails via Outlook? are all old emails being dumped?
  - StephanieS
    Moderator
    3 months ago
    croma
    
    Hi, you will still be able to receive your email in Outlook but you will need to change the server names once we change to Yahoo.
ArtShapiro
New Contributor
3 months ago
Question for everyone: One of the really bad things about Cox email is the seeming inability to filter spam. All my accounts get the same junk over and over again - Lume Deodorant, Renewal by Anderson windows, etc., etc. Does the Yahoo service do a better job of eliminating spam than does Cox? I'll note that this stuff always comes from different probably-garbage addresses, and Outlook doesn't seem to have the ability to filter on the display name, so I've been unable to concoct appropriate filters.
- CurtB
  Valued Contributor III
  3 months ago
  ArtShapiro wrote:
  Outlook doesn't seem to have the ability to filter on the display name
  Outlook doesn't provide the ability to filter email by display name, but Webmail does. You would have to verify it works this way, but email blocked by Webmail should be blocked from Outlook linked to your Webmail account. Try using Webmail Filter Rules to discard unwanted email by display name. To discard email from Renewal by Anderson, do the following:
  Settings > All setting ... > Inbox > Scroll down to: Rules > Add new rule
  Enter: New rule name
  Add condition > From > Contains > Renewal by Anderson
  Add action > Discard
  Save
  This only applies to email going to Inbox. Filter Rules don't apply to email flagged as spam by online security companies.