Forum Discussion

yshiau's avatar
yshiau
New Contributor
2 months ago

Extremely Inefficient and Frustrating Service

When choosing an internet provider for my home, my apartment gave me a flyer that clearly stated: New customers can enjoy one month of free internet. To confirm this, I called a Cox representative and repeatedly verified that this promotion was valid. I was assured that the one-month free internet would begin after I activated my service. However, after activating my internet, I did not see any indication of the one-month free service. So, I called Cox for clarification. I made the call in the morning, but my call kept getting transferred from one representative to another. Some representatives simply told me they could leave a note on my account before transferring me to someone else. Eventually, I was connected to a woman who told me she would send me an email requesting that I upload a copy of the flyer as proof of the promotion. However, I waited the entire afternoon and never received the email. As a result, I had to call Cox again before 5 PM. Once again, my call was transferred multiple times before reaching the legal department. The legal team informed me that I should receive the email within 72 hours and asked me to be patient. However, several days have passed, and I have not received any email. I even told Cox that they could contact me via text message, yet I have heard nothing. I do not understand why I have to waste so much time and effort resolving this issue. I am extremely busy, yet I have already spent over four to five hours dealing with this matter. I am deeply disappointed with Cox’s service and efficiency, and I demand a response by tomorrow, February 28. I have all my call records with Cox. If I do not receive a response by tomorrow, I will take legal action. Now, I am not only demanding that Cox provide the one-month free internet that I was originally supposed to receive, but I am also requesting compensation for the significant amount of time I have wasted on this issue. This situation has even affected my sleep, as I keep feeling that something is left unresolved.

  • WiderMouthOpen's avatar
    WiderMouthOpen
    Esteemed Contributor II
    2 months ago

    This is a technical forum for users to help other users. for billing issues, contact Cox through the methods mentioned in the welcome thread.

    • yshiau's avatar
      yshiau
      New Contributor
      2 months ago

      I tried calling Cox, but their way of handling this was simply not responding.

      • LisaH's avatar
        LisaH
        Moderator
        2 months ago

        Hi yshiau. The purpose of the Cox Forums is to allow customers to discuss technical topics related to residential Cox Cable, Telephone and High-Speed Internet services with other customers. This appears as if you may need someone to look into your account personally. We would definitely be able to assist you with this. Please reach out to us on X via DM, visit us on Facebook via private message, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started. Thanks, Lisa, Cox Support Forums Moderator