Extremely Inefficient and Frustrating Service
When choosing an internet provider for my home, my apartment gave me a flyer that clearly stated: New customers can enjoy one month of free internet. To confirm this, I called a Cox representative an...
Forum Discussion
This is a technical forum for users to help other users. for billing issues, contact Cox through the methods mentioned in the welcome thread.
I tried calling Cox, but their way of handling this was simply not responding.
Hi yshiau. The purpose of the Cox Forums is to allow customers to discuss technical topics related to residential Cox Cable, Telephone and High-Speed Internet services with other customers. This appears as if you may need someone to look into your account personally. We would definitely be able to assist you with this. Please reach out to us on X via DM, visit us on Facebook via private message, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started. Thanks, Lisa, Cox Support Forums Moderator
It's too bad Cox's only footprint on social media is through sites which are basically now only propaganda platforms. why isn't Cox on Reddit or Blue sky?
I'm sorry but no user or customer here can help. Cox is charging you. only they can help you. try escalating the issue either legally or by asking for a supervisor.
