Extremely bad packet loss and service outages
For the last two weeks, Cox has constantly been going out in my area in the evenings and remaining out for a few hours. For the record, my Zip code is 23702 in Portsmouth, Virginia. Tonight it was so...
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Technician came and went after an hour or so, could not see any issues on the line at all, their reader showed perfect speeds and no packet loss what so ever. He did go up to the pole and replace something just for good measure and called his supervisor to ask about having maintenance sit on this area and watch for anything happening very late at night (which is generally when I have these issues.)
He asked that I forward screenshots of any more T3 / T4 errors and packet loss issues to his Supervisor when they next occur but the only thing he can think of beyond what they've already done is replacing the line from the box to my coax jack.
watch for anything happening very late at night
Did the tech allude to what might be happening at night...malcontents?
He was at a loss as to why this could be happening and didn't give any sort of indication one way or the other.
I reads like the tech is blaming your problems on a boogeyman.
"Sit on this area?" What's this even mean...monitor your neighborhood nodes or park a truck in your area? I highly doubt Cox will do either of these. Can you see your neighborhood node from your house? I guess if the problem returns, you can peek out your window to help the "professionals" at Cox..
I probably could see it if I knew what it looked like. My house sits right at the corner of a four way intersection, right at the one and only entrance to the small neighborhood.
