Forum Discussion

Contributor

5 years ago

Excessively High Ping, Jitter, Intermittent packet loss, connection almost useless between 6-11pm

Ongoing since there was a reported "outage" in Chandler AZ crossroads Ray/McClintock on March 24th between 6 and 11pm, I received a text message around 9pm, that the issue was resolved. During the o...

Smokeytheflea

New Contributor III

I opened a similar complaint today that I have had for a month. I have found several others in this forum recently having the same issue.

forums.cox.com/.../high-jitter-causing-instability-in-voice-programs-along-with-games

Look like your problem? This person is one I found that is about 2 weeks ahead of us in the troubleshooting. I asked that he update if he gets it fixed.

Smokeytheflea

New Contributor III

5 years ago

Writing the complaint up as we speak, seems to be the only way to get them to admit they have a problem

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Excessively High Ping, Jitter, Intermittent packet loss, connection almost useless between 6-11pm

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