Forum Discussion

ken_c's avatar
New Contributor
4 years ago

Every night, after night, after night lose the internet between 6 and 7pm

New modem, no change. Seems like a common complaint. Zip 85388. Fix it, Cox.

2 Replies

  • MaryF's avatar
    Former Moderator
    Hi Ken C,

    We're not showing any reported issues in your area. If you haven't done this particular troubleshooting step, please ensure that all connections are tight and secure. We want to ensure that there are no loose connections causing the disconnects. If your connection issue continues, please send us an email to with your full name, account holder's name, street address, and more details of your issue.

    Cox Support Forums Moderator
  • ken_c's avatar
    New Contributor

    Well, thank you Cox. Over two days with no modem reboots. Hope I didn't curse it.