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HDTV_Guy's avatar
HDTV_Guy
Contributor
5 years ago
Solved

Erratic cable modem power levels

My Arris SB6183 status page is showing very erratic levels during the day and every 24hr. As you can imagine, speed test (wired and wireless) are inconsistent. I'm also seeing the same fluctuation in...
  • HDTV_Guy's avatar
    HDTV_Guy
    5 years ago

    Yikes...signals are getting worse over the past 24hours. 

HDTV_Guy's avatar
HDTV_Guy
Contributor

So your initial conclusion is that there is something between the pole and modem that would cause this level of daily power fluctuation? I just dont want to waste anyone's time if it turns out to be something from the pole to back office.

Allan's avatar
Allan
Moderator
5 years ago
@HDTV_Guy, The tech will be able to determine where the issue is at. If it is down the line, the tech will submit a ticket to our maintenance team to address the situation. -Thanks. -Allan, Cox Support Forums Moderator.
  • HDTV_Guy's avatar
    HDTV_Guy
    Contributor
    5 years ago

    Ok..Done... thanks